50% OFF WAFFPACK RRP IN TOTAL WHEN PURCHASING WITH A PAIR OF SHOES. ADD BOTH TO THE BASKET ON CHECKOUT TO BE DISCOUNTED!

FREE THERIAN NECKLACE, WHEN PURCHASING TWO PAIR OF SHOES. ADD NECKLACE TO THE BASKET ON CHECKOUT TO BE DISCOUNTED!

Shipping policy

EFFECTIVE FROM 20/04/2026

V-Art does not ship on weekends or major holidays.

Orders may experience shipping delays during special releases, major holidays, and markdown periods.

 

Shipping Methods

All orders will be shipped via USPS, FEDEX, DHL, UPS.

 

Holiday Shipping

ORDERS PLACED ON OR AROUND NATIONAL US HOLIDAYS ARE SUBJECT TO DELAYS AND WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.

*Shipping times are not guaranteed and do not account for the 2-3 days order processing window.

CHRISTMAS ORDERS:
US domestic and international holiday orders must be placed by December 9th at 11am PST. Delivery by Christmas Day is not guaranteed.

NEW YEAR'S EVE ORDERS:
US Domestic and international holiday orders must be placed by December 21st at 11am PST. Delivery by New Year's Eve is not guaranteed.

PLEASE ARRANGE ACCORDINGLY, AS ORDERS MAY NOT SHIP OUT PAST THESE DATES. ALL ORDERS ARE PROCESSED AUTOMATICALLY. WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIMES.

International Shipping

V-Art Ltd. offers Worldwide shipping. Please select your country on our homepage to shop in your preferred language and currency.

*Due to current international shipping policies, if your country is not listed in our shops checkout page; we will not be able to ship to your country at this time.

Delivery duties and fees are dependent on shipping location and will be paid by the buyer. Please contact your local customs office for assistance with estimating additional costs and/or proceed to our checkout page for calculations.

International Shipping Limitations & Failed Deliveries

For the purposes of this policy, international shipping is defined as any delivery address outside of the United States.

Failed deliveries will be held for no longer than seven (7) days after receiving them back at our facility before being re-added to inventory. V-Art Ltd. will reship only one (1) time and customers must contact support for a reshipment to be processed. 

After seven (7) days or after a second failed attempt is returned to our facility, V-Art will cancel your order. Orders that are cancelled due to failed deliveries are eligible for a refund of the full item price minus any shipping costs deducted.

We encourage all customers to keep the tracking number provided with their order and to follow it daily to know when the items will arrive. Customers will need to work with the shipping provider of their country to ensure delivery. Once an item has been handed to the shipping provider from our facility, we will not have the ability to modify or change the shipping information. Customers will need to contact the shipping provider directly to make changes to delivery after leaving our facility.

We ship worldwide; however, certain international destinations may experience delays, customs intervention, or non-delivery due to factors outside our control, including but not limited to carrier routing decisions, import restrictions, customs inspections, or local postal disruptions.

In cases where a shipment is deemed lost, undeliverable, or an attempted redelivery after the first attempt, we reserve the right to:

Cease further reshipment attempts to the same destination address and/or offer an alternative resolution at our discretion, which may include:

- Shipping to an alternative address provided by the customer.
- Upgrading to a premium courier service when available (additional charges may apply).
- Issuing store credit.
- Providing a partial refund via an alternative payment method of V-Art Ltd.'s choosing where the original payment method is no longer available for refund processing.

If an international shipment fails to be delivered or is deemed lost, we will follow a structured resolution process as formatted below;

Delivery Attempt & Resolution Process

1. First Resolution – One (1) Complimentary Reshipment. 
We will provide one complimentary reshipment to the original address where appropriate.

2. Second Resolution – Alternative Address or Location. 
If delivery fails again after the reshipment, we may offer a final reshipment to an alternative address provided by the customer (e.g. friend, family member, or freight forwarder). If the address shipment incurs further charges this will be paid by the customer.

3. Final Resolution – Financial Settlement Options
If delivery is still unsuccessful after the above attempts, we reserve the right to offer one of the following at our discretion:

3.1. Partial refund.
3.2. Full refund minus shipping costs, duties, and any non-recoverable charges incurred during fulfilment and shipping attempts.

General Conditions
We will always make reasonable efforts to resolve delivery issues; however, we cannot guarantee successful delivery to all international destinations, particularly where shipments are subject to repeated customs holds, returns, or carrier loss outside of our control.

By placing an order, the customer acknowledges that international shipping carries inherent risk, and agrees that repeated delivery failure to the same destination may result in alternative resolution rather than continued reshipment or full refund to the original payment method.

Orders and Order Processing Policy

 

Order Processing Policy

Please allow 2-3 business days for order processing, pending product availability and payment verification. Once an order has been placed, it cannot be modified or cancelled. Please confirm that all order details are correct before completing the checkout process.

You will receive an automatic confirmation email once your order has been placed. If you do not see the order confirmation within a few minutes of ordering, please check your spam email folder.

Due to high demand, items may become unavailable even after an order has been placed. In this case, a refund will be issued to the original payment method for the amount initially paid. Please allow 3-5 business days for the refund to appear in your bank statement. 

All orders are reviewed by our security team and can be cancelled by V-ART at any time.

Once your order has been processed by our fulfillment team, you will receive a shipping confirmation email with tracking information enclosed.

Pre-Order Policy

Items that are marked as Pre-Order at checkout are expected to be shipped upon arrival at our facility at a future date. All customers are charged at checkout for Pre-Order items to the payment method provided immediately. Once your order has been placed, we will be unable to cancel or modify it. Should you have any questions please contact our team using the contact us page.

Final Sale Items Policy

During sale periods, all sales are final. V-Art reserves the right to extend, modify, or discontinue markdowns at any time without notice.

If V-Art marks down the price of an item you have already purchased, we will adjust the sale price at your request within 10 days of your delivery date. 

Refund and Exchange Policy

V-Art currently allows returns within 30 days and exchanges within 45 days of the order delivery date. Orders older than 90 days are eligible for store credit only.

All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return or exchange. Failure to do so can delay the processing of your return or exchange.

If V-Art determines that any products are not in original condition, a refund or exchange will not be granted, and the items will be returned to you.

Returns will be inspected and graded upon arrival based on overall condition, signs of wear, and compliance with our indoor try-on guidelines.

S / A Grade Returns

Products returned in like-new condition, with no signs of outdoor wear and only minimal indoor try-on use, will continue to qualify for:

  • Standard exchanges from new inventory, or

  • Full store credit/exchange options under our existing system.

  • Unworn, tags intact, tried on carpet only.

  • Minimal indoor try-on wear.

B / C Grade Returns

Products showing signs of excessive wear, outdoor use, damage, dirt, creasing, odor, missing packaging, or use beyond standard indoor try-on may be considered diminished-value returns.

In these cases, customers may only qualify for:

  • Exchanges using available return inventory, and/or

  • Partial store credit issued at our discretion.

  • Visible creasing, dirt, outsole wear, odor, pet hair, etc.

  • Outdoor use, damaged packaging, stains, heavy wear.

This policy is intended to help prevent abuse of the return system and ensure new inventory is reserved for customers who follow the provided care and try-on instructions.

To improve transparency, all returns will be inspected and documented during processing. We will also be updating our packaging inserts and warning cards to further clarify our indoor try-on requirements before use.

This policy does not affect customer rights relating to defective or faulty products under applicable consumer protection laws.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned and verified by our team, you'll receive a refund.

If you have any questions, please contact customer service using the contact link at the footer.

Submitting a request: Please navigate to the Return & Exchanges page.

US Domestic Refund Policy

Returns are processed within 3-5 business days of arriving at our facility. A full refund will be issued upon arrival and inspection of your return. Depending on your payment provider, it can take up to 5-10 business days for the refunded amount to appear on your bank statement. If V-Art determines that any products are not in original condition, a refund will not be granted, and the items will be returned to you.

To initiate a domestic return, please use the following: Returns and Exchange Portal.

US Domestic Exchange Policy

Exchanges can be made for a different size or color of the original style ordered, depending on product availability. If you would like to exchange your item for a different style, please return your item for a refund and place a new order for the preferred style. Up to one exchange shipment will be paid for by V-Art.

To initiate a domestic exchange, please use the following: Returns and Exchange Portal.

International Refund Policy

International returns will be the responsibility of the buyer to pay to have the return sent back to our facility. All international returns must have an RMA number assigned or given to the customer by our support team. Failure to have this RMA number will delay or prevent timely execution of a refund.

Returns are processed within 3-5 business days of arriving at our facility. A full refund will be issued upon arrival and inspection of your return. Depending on your payment provider, it can take up to 5-10 business days for the refunded amount to appear on your bank statement. If V-Art determines that any products are not in original condition, a refund will not be granted, and the items will be returned to you.

To initiate an international return, please contact customer service using the contact link at the footer.

International Exchange Policy

International orders are not eligible for exchange. If you would like to exchange your item for a different size or style, please return your item for a refund first and then place a new order on V-Art.


IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE FOR ASSISTANCE.